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It's no secret that companies that deliver one-of-a-kind experiences for their customers create raving fans that return, refer, and clamor for more. As a leader in your organization, you are charged with coming up with unique and exciting ideas for rolling out the red carpet for your customers. But given your other responsibilities, where can you find the time to do so?

501 Ways to Roll Out the Red Carpet for Your Customers is power-packed with proven, ready-to-implement action ideas to enhance your customers' experience. You'll find examples from a variety of fields, from healthcare, banking, and entertainment to small business, retail, and entrepreneurial ventures.

501 Ways to Roll Out the Red Carpet for Your Customers will give you helpful tips to:

Make "red-carpet service" a first and lasting impression.

Get your team "red-carpet ready."

Inspire positive word-of-mouth by delivering wow.

Handle service recovery with style.

Employ creative marketing ideas and social media savvy.

Using the plethora of tips, tricks, and techniques in 501 Ways to Roll Out the Red Carpet for Your Customers, you don't have to reinvent the customer-service wheel--just roll out the red carpet!

• Sales Rank: #359760 in Books
• Published on: 2015-12-21
• Original language: English
• Number of items: 1
• Dimensions: 8.90" h x .60" w x 5.90" l, .0 pounds
• Binding: Paperback
• 256 pages

Review
"This is more than a book, it is a continuous resource for anyone who wants to take their customer service to the highest level possible. Donna draws on her extensive experience working with companies to create red carpet service. This book belongs on the desk of every leader and in the mind of anyone who impacts customer loyalty."
--Barry Banther, best-selling author of A Leader's Gift

"Customer service is everyone's job. It's not a department. It's a philosophy. This outstanding book provides anyone, in any job, in any size company ideas to help you deliver first rate customer service, build customer confidence and keep your customers AMAZED!"
--Shep Hyken, New York Times best-selling author of Amaze Every Customer Every Time

"I LOVE this book! If your organization needs a new burst of energy to re-ignite everyone's commitment to service, this is the book for you. Donna has shared myriads of simple, practical, immediately actionable ideas from nearly every possible industry to delight both customers and employees. So, my advice--buy a copy for everyone and let the new show (Act Two!) begin!"
--Barbara A. Glanz, Hall of Fame Speaker and author of The Simple Truths of Service

About the Author
Donna Cutting is the founder and CEO of Red-Carpet Learning Systems, Inc., a consulting firm that provides tools and training to help leaders engage their teams to deliver world-class customer service. She's a popular keynote speaker, and her experience as an actress clearly informs her high-energy, theatrical, and comedic speaking style. She is the author of The Celebrity Experience: Insider Secrets to Delivering Red-Carpet Customer Service (Wiley, 2008). As a speaker and consultant she works with a wide variety of clients, including those in healthcare, senior living, entertainment, retail, financial services, pharmaceuticals, and others. Donna happily lives in Asheville, North Carolina, with her husband, Jim, and their two dogs, Moxie and Tonks.

Most helpful customer reviews

3 of 3 people found the following review helpful.
If You Want Happy Repeat Customers, Read This Book!
By Love to learn
Just received this outstanding book on customer service, it is so helpful, that I ordered more, one for each of my team members. I want my entire team and their people to be as inspired as I am right now from reading 501 Ways to Roll Out the Red Carpet. Making a great first impression is important but it is the consistency with which you continue to treat your clients and customers after that, that makes all the difference in the world.

I really loved this book. Ms. Cutting shows you how to put ideas into action. It is easy to talk about how you want things to be around the conference table, saying and doing are two different things. I know we will have great success implementing the interesting ideas and tools within our company. I am practically giddy with excitement to get started working on Ms. Cutting's brilliant ideas.

Not only am I looking forward to seeing the results in sales and customer loyalty but I am truly looking forward to seeing our team members happy and successful. A happy sales team and happy customers, that is true success!

2 of 2 people found the following review helpful.
I love the way many ideas are presented
By Sandra J. Geroux
WOW, what an incredibly rich book, full of not only ideas to roll out the red carpet for customers, but also how to implement them - which is just as important as the ideas themselves. I love the way many ideas are presented, with various steps outlined, to help readers see how one builds on another to continue delighting customers every step of the way. I also love the fact that the employee side of the equation is included, since there can be no red carpet customer service without employees being fully engaged in the process. With so many ideas included in one place, you won't ever have to worry about running out of new ways to delight your customers OR your employees. I've already highlighted and made note of lots of new ideas to try myself!

2 of 2 people found the following review helpful.
Really liked specific examples and can see how tips would also improve performance as a team.
By Linda Swindling (www.lindaswindling.com)
Very practical tips here that don't cost a lot to implement. I was surprised at the number of businesses represented and the creativity in their approach to serving customers. Specific suggestions contained like a hospice honoring service men and women or how to uniquely welcome guests to your business. Just the innovating and implementing of many of these strategies seems to foster an added benefit of improving team relations. Had a corporate social responsibility tone as well. So good I bought it to send to one of my clients.

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[E980.Ebook] Download PDF Biological Oceanography, by Charles B. Miller, Patricia A. Wheeler

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This new edition of Biological Oceanography has been greatly updated and expanded since its initial publication in 2004. It presents current understanding of ocean ecology emphasizing the character of marine organisms from viruses to fish and worms, together with their significance to their habitats and to each other.

The book initially emphasizes pelagic organisms and processes, but benthos, hydrothermal vents, climate-change effects, and fisheries all receive attention. The chapter on oceanic biomes has been greatly expanded and a new chapter reviewing approaches to pelagic food webs has been added. Throughout, the book has been revised to account for recent advances in this rapidly changing field. The increased importance of molecular genetic data across the field is evident in most of the chapters.

As with the previous edition, the book is primarily written for senior undergraduate and graduate students of ocean ecology and professional marine ecologists.

• Sales Rank: #548217 in eBooks
• Published on: 2012-04-11
• Released on: 2012-04-11
• Format: Kindle eBook

Most helpful customer reviews

2 of 2 people found the following review helpful.
Good but not as good as the first edition
By William Chamberlin
Review of Biological Oceanography by Miller and Wheeler (2012, second edition)

Sometimes a textbook captures the voice of its author so perfectly that upon reading it you can imagine yourself in a large lecture hall listening with rapt attention. The author carefully and deliberately builds each piece of the story so that by the end of the book you feel as if you know the person as well as the subject, and in that familiarity, you have a deeper understanding of the field than would otherwise be the case. It was in that sense that I absolutely loved the first edition of Biological Oceanography by Miller (2004). Would the second edition, with the addition of author Pat Wheeler, generate the same enthusiasm?

In my view, Biological Oceanography as a discipline is an integrated systems science that exposes the interactions between the physics, chemistry, and biology of the ocean. But like the first edition, the second edition distinguishes itself as a more organismal-than-ecological approach to the subject of biological oceanography (though ecology is carefully woven into each chapter). The Preface of both editions recommends Mann’s Dynamics of Marine Ecosystems for those wishing a more systems approach (i.e., biological-physical interactions). The original Table of Contents remains intact with the exception of a new first chapter, a reverse in order of the last two chapters, and the addition of a chapter on pelagic food webs (Chapter 9). Similarly, the text aims to serve graduate-level and advanced-undergraduate level courses in biological oceanography.

Despite its obvious similarities, the second edition represents a significant revision and expansion of the first. The level of detail has grown considerably, and a much greater number of references appear in the text. The second edition features a greater number of illustrations, more tables, and several more color plates, and even includes an accompanying website where figures and table can be downloaded. All of this new material comes in a larger size, too, as the physical size of the book has grown to standard textbook dimensions, making the book heftier but perhaps better suited for notemaking.

While much of the original material of the first edition remains, the increased level of detail in some chapters comes at a cost to readability and comprehension. I found myself having to re-read sections several times to grasp the main concept. There was an unevenness to the coverage—highly specific in some instances, overgeneralized in others. The connections between the chapters where information in earlier chapters builds a knowledge and understanding of succeeding chapters within them were not always clear. While many of the subjects covered by the text are not my field of expertise, I found myself wondering how a student new to the field would fit the pieces together and walk away with a general understanding of biological oceanography and the broader questions that remain to be addressed.

A few examples may help to explain my difficulties. The original first chapter, The Spring Phytoplankton Bloom has been replaced by a chapter called Ocean Ecology: Some Fundamental Concepts, though a better title might have been Fundamentals of Oceanography. The chapter provides an overview of some aspects of seawater chemistry, physical oceanography, habitat partitioning, and mathematics. Though important, it’s not clear that the topics covered provide enough breadth or merit inclusion at all, given that some are barely mentioned in the succeeding chapters. I missed the broader questions raised and the framework for understanding the field of biological oceanography that was set up so well by a discussion of the spring phytoplankton bloom in the first chapter. An instructor using the text will want a more general presentation of basic physical, chemical, and biological concepts, such as that found at the beginning of most marine biology textbooks, to prepare students for the more advanced concepts that follow.

Chapter Four, Numerical Models, now incorporates extensive references to a Matlab script for a program modeling Lotka-Volterra predator-prey interactions. While useful when presented as separate boxes within the chapter, inclusion of commands within the main text (e.g., “Type the program into the editor window, hit the run button, and the results will appear…) make it difficult reading, especially for students (and instructors!) unfamiliar with Matlab. The uses and limits of modeling so deftly discussed in the first edition are not as obvious here. Although a brief summary of the spring bloom begins this chapter—in lieu of a first chapter on the topic—instructors may wish to place this chapter later in the semester after students have been exposed to the seasonal dynamics of phytoplankton and zooplankton and become more able to evaluate the uses, limits, and applications of modeling.

Several chapters remain standouts, as they were in the first edition. Chapter 2 on phytoplankton has been updated to include the rapid advances that molecular biology and genome sequencing have brought to the field. Chapter 3 on primary production has been expanded and includes advances in fluorometry, including pulse amplitude-modulated fluorometers and fast-repetition-rate fluorometers, and their application for understanding measurements of productivity in the ocean. Discussion of iron limitation, presented in this chapter in the first edition, has been moved to Chapter 16: Ocean Ecology and Global Climate Change. Chapter 5: A Sea of Microbes has been updated with an expanded discussion of planktonic archaea and viruses. Chapter 6: The Zoology of Zooplankton is nearly identical, with a nice addition of a section on box jellies.

Overall, I still prefer the first edition for its friendly voice, its ability to connect disparate topics, and its better suitability as a general introduction to the topic. The second edition just doesn't mesh in the manner of the first. If you want an up-to-date synopsis (albeit uneven treatment) of biological oceanography, this is a great text. If you want something more general, get the first edition, or go for the Open University's introductory text on the subject, or check out Takahashi and Hargraves (which, though dated, remains true to the subject).

2 of 2 people found the following review helpful.
Great book for starting in biological oceanography
By Frank Xavier
If you want to learn ocean oceanography in a common language go for this book. Its one of the best text books for starting studies in bilogical oceanography. The author goes into deep concepts with the use of common language and easy to follow examples. Highly recommended, its like been in a classroom listening to a great professor.

2 of 2 people found the following review helpful.
Good content, easy readability
By LG
I chose the kindle version of this text. It is easily searchable and easy to read on my screen. It is well written and easy to understand.

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• Sales Rank: #3010436 in eBooks
• Published on: 2014-07-03
• Released on: 2014-07-03
• Format: Kindle eBook

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Includes a bonus DVD and a PDF workbook!

Exceptional customer service is no accident! Great service providers know what to do, teach their employees how to do it, and then consistently deliver first-class service. Now, you can get the world's top customer service authors to coach you and your team into excellence. Bring the exceptional customer service of Starbucks, Nordstrom's, or the Ritz Carlton into your organization with training from the best of the best in customer service training and development. You'll learn the latest customer engagement strategies from celebrity authors Shep Hyken (The Cult of the Customer) and Mark Sanborn (The Fred Factor), whose strategies and techniques will create positive relationships and long term loyalty with your customers.

Have you ever had to offer great service to a difficult customer? Do you and your team know how to guarantee a positive outcome? Learn field-tested processes from this audio collection, complete with case studies, entertaining stories, and new ways of thinking about negative people.

You'll also learn how your word choice can impact the future buying behavior of even your most loyal customers. The experts in this series teach you how to avoid common pitfalls and offer seven secrets of remarkable communication that produce outstanding results. A satisfied customer is the number one asset for any businesses, and now you can get the leading thought leaders and practitioners to train your team for the same price as a business lunch.

Contents include:
Be a Star with Your Customers and Keep Them Forever by Shep Hyken
The Loyalty Factor by Shep Hyken
Why Customer Service Is NOT Enough by Lisa Ford
Fred Keeps Delivering by Mark Sanborn
[Title to come] by Ruby Newell-Legner
The Customer Bill of Rights by Laura Stack
Words Matter: What to Say by Pamela Jett
How to Turn Negativity into Possibility by Sarita Maybin
Power Listening by Dr. Tony Alessandra
Instant Rapport Building by Dr. Larry Iverson

(DVD) Customer Service Ziggets by Zig Ziglar

• Sales Rank: #3270123 in Books
• Published on: 2011-04-01
• Original language: English
• Number of items: 11
• Dimensions: 6.00" h x 5.50" w x 1.25" l, .70 pounds
• Binding: Audio CD

About the Author
MARK SANBORN is an international bestselling author and noted authority on leadership, customer service, and turning the ordinary into the extraordinary. His book The Fred Factor has sold over one million copies.

SHEP HYKEN works with companies and organizations who want to build loyal relationships with their customers and employees. He is the author of the Wall Street Journal and USA Today bestseller The Cult of the Customer and the creator of The Customer Focus program.

ZIG ZIGLAR, world renowned speaker and author, has written twenty-three celebrated books on personal growth, leadership, sales, faith, family, and success. Nine titles have been on the bestseller lists.

Dr. Tony Alessandra, Lisa Ford, Pamela Jett, Sarita Maybin, Ruby Newell-Legner, Laura Stack

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1 of 1 people found the following review helpful.
Disappointed in quality
By Grandma B
I am an avid audio book listener and was disappointed to find that each cd had a single continuous chapter. This makes it hard to go back and catch something that was missed without starting from the beginning. One cd was blank.
Content is good for the most part.

0 of 0 people found the following review helpful.
Great program - so easy to be successful !!
By Hans-Juergen Wilke
We all are customers, so we immediately understand what this program is about, what we love as customers and get excited about. A real no brainer, an inspiration for every sales person - and everybody else.

Packed with simple and surprizing ideas, this is a treasure box and fun hearing. A sequence of many little things to digest and eventually to implement with your customer - or your spouse. Catch a single good idea and win.

For me this is a 28 out of 28. Enjoy it!

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Provides a holistic approach that looks at changing process conditions, possible process design changes, and process technology upgrades

• Includes process integration techniques for improving process designs and for applying optimization techniques for improving operations focusing on hydroprocessing units.
• Discusses in details all important aspects of hydroprocessing – including catalytic materials, reaction mechanism, as well as process design, operation and control, troubleshooting and optimization�
• Methods and tools are introduced that have a successful application track record at UOP and many industrial plants in recent years
• Includes relevant calculations/software/technologies hosted online for purchasers of the book

• Sales Rank: #1144602 in Books
• Published on: 2017-01-04
• Original language: English
• Dimensions: 9.30" h x 1.40" w x 6.30" l, 1.47 pounds
• Binding: Hardcover
• 576 pages

From the Back Cover

Provides a holistic approach that looks at changing process conditions, possible process design changes, and process technology upgrades

Hydroprocessing is a major work horse in oil refining in making clean diesel fuel for transportation. While many companies have looked at various improvements, relatively few have taken a holistic approach that looks at changing process conditions, possible process design changes, and upgrading process technology required to achieve it.

Hydroprocessing for Clean Energy: Design, Operation and Optimization explains recent advances in the field of hydroprocessing. It provides proven methods and tools used in industrial applications and discusses in detail all of the� important aspects of hydroprocssing including catalytic materials, reaction mechanism, process design, operation and control, troubleshooting and optimization. The book focuses on application of these methods on specific process units such as hydrotreating and hydrocracking units, which are the center of attentions in the petroleum industry in current time due to the market drive for clean diesel.

Hydroprocessing for Clean Energy: Design, Operation and Optimization features:

• Fundamentals of hydroprocessing
• Process Simulation and Optimization Techniques � � �
• Operational Assessments
• Process Design and Integration Methods
• Troubleshooting Case Studies
• Techno-Economic Evaluations

Managers, engineers and operators working in refining companies and engineering firms as well as university students who want to equip themselves with practical methods in Hydroprocessing will find this book a valuable resource in improving industrial energy efficiency, reducing capital investment and optimizing yields via better design, operation and optimization.

Frank Zhu, PhD, is Senior Fellow at Honeywell UOP, Des Plaines. He is a leading expert in industrial process design, modeling and energy optimization with more than 80 publications and 30 patents. He is the co-founder of the ECI International Conference: CO2 Summit, the recipient of AIChE Energy and Sustainability Award, and the author of “Energy and Process Optimization for the Process Industries” by Wiley/AICHE.

Richard Hoehn is a Senior Fellow at Honeywell UOP, Des Plaines where he has been employed for 42 years, 31 of which have been in the field of hydroprocessing.� He received a BS in chemical engineering from Purdue University.� He currently holds 36 US patents and has received the Ernest W. Thiele Award from the Chicago Section of the AIChE.

Dr. Vasant Thakkar, PhD, was a Senior Fellow at Honeywell UOP, Des Plaines, before retiring in 2015. Vasant worked in Refining R&D Group for over 36 years. Vasant received Honeywell Distinguished Technologist award in 2014. Vasant holds 38 US patents. He received Ph. D. in chemical Engineering from Colorado school of Mine. He held membership in AIChE and ASTM D2 committee.

Edwin Yuh is a Fellow at Honeywell UOP, Des Plaines where he has been employed for 37 years, 35 of which have been in the field of hydroprocessing.� He received a BS in chemical engineering from Columbia University and a MS in chemical engineering from Northwestern University.� Most of his UOP career is in technical service.

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How can a company that has never turned a profit have a multibillion dollar valuation? Why do some start-ups attract large investments while others do not? Aswath Damodaran, finance professor and experienced investor, argues that the power of story drives corporate value, adding substance to numbers and persuading even cautious investors to take risks. In business, there are the storytellers who spin compelling narratives and the number-crunchers who construct meaningful models and accounts. Both are essential to success, but only by combining the two, Damodaran argues, can a business deliver and sustain value.

Through a range of case studies, Narrative and Numbers describes how storytellers can better incorporate and narrate numbers and how number-crunchers can calculate more imaginative models that withstand scrutiny. Damodaran considers Uber's debut and how narrative is key to understanding different valuations. He investigates why Twitter and Facebook were valued in the billions of dollars at their public offerings, and why one (Twitter) has stagnated while the other (Facebook) has grown. Damodaran also looks at more established business models such as Apple and Amazon to demonstrate how a company's history can both enrich and constrain its narrative. And through Vale, a global Brazil-based mining company, he shows the influence of external narrative, and how country, commodity, and currency can shape a company's story. Narrative and Numbers reveals the benefits, challenges, and pitfalls of weaving narratives around numbers and how one can best test a story's plausibility.

• Sales Rank: #8200 in Books
• Published on: 2017-01-10
• Original language: English
• Dimensions: 9.10" h x 1.10" w x 6.10" l, 1.00 pounds
• Binding: Hardcover
• 296 pages

Review

Damodaran's success in combining storytelling with traditional financial analysis and valuation is unprecedented. The book has the potential to be a cornerstone of both traditional valuation and business "pitching" as it shows how individuals from each world can benefit from co-opting tools from the other. The author takes us on his personal journey into the realization that numbers need a narrative in order to make them persuasive.

(Paul Johnson, Nicusa Investment Advisors)

Professor Damodaran's point-counterpoint case studies make valuation a good read. Self-critical in his contemporary examples, he wisely cautions the reader that quality valuation requires both the right and the left side of one's brain―the number cruncher and the storyteller.

(Thomas E. Copeland, University of San Diego)

Damodaran, instructor to many on valuation, clearly demonstrates that quantitative valuation formulas are not sufficient: they must be applied with a more qualitative narrative about the business. But qualitative analysis has its dangers, not the least that we insert our own biases into the narrative. Damodaran nicely weaves stories into the more formal quantitative analysis, with check and balances that yield a more confident valuation.

(Stephen Penman, author, Accounting for Value)

No one has contributed more to the craft of valuation than Aswath Damodaran. In Narrative and Numbers, he correctly shows that you can't understand the stock without the story. After Damodaran's eye-opening tour, you will forever appreciate the vital contribution of human nature to number-crunching.

(Michael Mauboussin, Head of Global Financial Strategies, Credit Suisse)

Damodaran takes us to the place where Joseph Campbell, Warren Buffett, and the best quantitative analyses of Nassim Taleb intersect, and his journey uncovers new value and risk missed by analysts who bias themselves by relying solely on storytelling or number-crunching. It's a hero's journey best supported by humility―and this first-person account of Aswath's own evolving narratives, analyses, and valuations of Alibaba, Amazon, Uber, Theranos, Ferrari, and more. He may have started as a quant, but Damodaran's now one of the most balanced analysts―and wonderful business and financial storytellers―writing and teaching today.

(David Foster, CEO, Business Valuation Resources)

About the Author

Aswath Damodaran is the Kerschner Family Chair in Finance Education and professor of finance at New York University's Stern School of Business. He is the author of Applied Corporate Finance, Fourth Edition (2014), Investment Valuation: Tools and Techniques for Determining the Value of Any Asset, Third Edition (2012), The Little Book of Valuation: How to Value a Company, Pick a Stock and Profit (2011), and Damodaran on Valuation: Security Analysis for Investment and Corporate Finance, Second Edition (2006).

Most helpful customer reviews

6 of 7 people found the following review helpful.
Prof. Damodaran's magnum opus
By Jonathan
Prior to 'Narrative and Numbers', I had the pleasure of being able to read 'Investment Valuation', 'The Little Book of Valuation', and 'The Dark Side of Valuation'.

This book will not teach you how to be a better storyteller or a mathematician, but it will point you in the right direction. 'Narrative and Numbers' will help everyone to balance their brain hemispheres, and in my view, this is Prof. Damodaran's magnum opus.

1 of 3 people found the following review helpful.
Absolutely superb
By MarkOstryn
Aswath Damodaran is one of the great givers in our modern world. Having learnt so much from his numerous lectures on You Tube and the course he freely makes available to anyone interested, I was relieved to have the opportunity to actually pay him for something!

This book is fabulous. He takes potentially dry subjects and brings them alive with a phenomenal capacity to inject common sense insights. His writing is clear and although he apologises for being a numbers man rather than a storyteller, his approach is incredibly strong on the behavioural side.

A great book and an absolute necessity for any Valuers bookshelf.

3 of 5 people found the following review helpful.
It gives you good view how to valuate companies both ways by numbers ...
By Dimitar Yordanov Mihaylov
Interesting, challenging and very intuitive book. It gives you good view how to valuate companies both ways by numbers and stories.

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For seventeen years, Elaine served her master, Satan, with total commitment. Then she met Dr. Rebecca Brown, who served her master, Jesus Christ, with equal commitment. Elaine, one of the top witches in the U.S., clashed with Dr. Brown, who stood against her alone. In the titanic life-and-death struggle that followed, Dr. Brown nearly lost her life. Elaine, finding a power and love greater than anything Satan could give her, left Satan and totally committed her life to Jesus Christ. In this honest, in-depth account of Satan's activities today, you'll see how to recognize and combat the many satanists who regularly infiltrate and destroy Christian churches; recognize and combat satanic attacks; and recognize those serving Satan, and bring them to Jesus Christ.

• Sales Rank: #32458 in Books
• Color: Brown
• Brand: Lake Book
• Model: 1050045
• Published on: 1992-07-01
• Original language: English
• Number of items: 1
• Dimensions: 8.90" h x .90" w x 6.00" l, 1.00 pounds
• Binding: Paperback
• 288 pages

Features

• Copyright 1992

From the Back Cover
For seventeen years, Elaine served her master, Satan, with total commitment. Then she met Dr. Rebecca Brown, who served her master, Jesus Christ, with equal commitment. Elaine, one of the top witches in the U.S., clashed with Dr. Brown, who stood against her alone. In the titanic life-and-death struggle that followed, Dr. Brown nearly lost her life. Elaine, finding a power and love greater than anything Satan could give her, left Satan and totally committed her life to Jesus Christ.This is an honest, in-depth account of Satan's activities today.You'll see how to:*Recognize and combat the many satanists who regularly infiltrate and destroy Christian churches.*Recognize and combat satanic attacks.*Recognize those serving Satan, and bring them to Jesus Christ.

About the Author
Rebecca Brown, M.D., was a young intern just out of medical school when she first encountered the activities of a group of Satanists. She began a lifelong journey of danger and excitement as she followed step-by-step the Lord's commands for her life. She learned complete trust and obedience as God faithfully guided her to truth and ultimate victory.This remarkable woman has ministered to thousands of people through her books, seminars and individual counseling. Dr. Brown's vast experience through personal encounters gives exceptional credibility to her teaching.While there are many Christian authors who write on the subject of the occult, few have the extensive hands-on experience of Rebecca. In fourteen years of ministry, Dr. Brown has led many people out of hard-core Satanism and all types of occult bondage, including Eastern mysticism and New Age philosophy, and into a personal relationship with Jesus Christ. She has also effectively taught believers how to defend themselves against demonic activity by strengthening themselves daily in the Lord by obeying His Word.When Rebecca first encountered the shocking facts behind Satanism and the occult, there was little accurate information available on these dark and evil practices. Movies and television shows that portrayed the supernatural were regarded by the average viewer as fiction. By contrast, today it is common to see newspapers and talk shows discussing details of Satanic ritualistic abuse, demon possession and "white" witchcraft. In spite of the popularity of these topics, however, the full truth is not being accurately disclosed. As a result, there are massive numbers of Christians being deceived in their schools, on the job and even in their own churches.Rebecca candidly discusses the brutal facts and little-known secrets of the occult, such as placement of "inserts" and the practice of "caging." She deals with demons in a no-nonsense manner that takes the "three-ring circus" out of deliverance. Her instruction is based on the simple steps of faith found in Scripture. She emphasizes that these steps are also necessary for the believer's entire Christian walk.Rebecca Brown has authored these best-selling books: He Came To Set The Captives Free, Prepare For War, Unbroken Curses, and Becoming A Vessel of Honor. They have been translated into over twelve languages and are used worldwide as teaching tools in churches and ministries. Her counsel is often sought by pastors, doctors and lawyers. In addition, her books are utilized by various U.S. law enforcement officials as part of their training programs for dealing with the occult.Although there are many Christian books exposing the occult, Dr. Brown's are among the few that offer definite answers and specific personal advice. They have helped countless people to pray effectively and to protect themselves from demonic attack and bondage.

Most helpful customer reviews

1 of 1 people found the following review helpful.
A must read book for any Christian, especially Deliverance Ministers!
By Trizzen Stealthkin
I kept hearing about this book from friends of mine, so I broke down and purchased it! I'm soooo glad I did! This book will help your walk with God, and will help you identify the enemy's tactics with much more discernment. This book will give you solid understanding on the methods and effects of witchcraft and its operation, especially in America (as opposed to Africa or Australia, or anywhere else where witches try to hide).

I used the knowledge in this book to cast out many demons who were wrecking the life of friends and people in my church. We must study and show our selves approved, and this testimony given in this book will help you tremendously in your quest to be a better minister. Even if you're not into being a minister of Jesus Christ (and you should be), this book manages to be fast moving and entertaining on top of all of the knowledge it provides.

1 of 1 people found the following review helpful.
A must read for a growing Christian!!!
By hmoore
This was my first book on spiritual warfare. I borrowed my mother in law's copy. I had to buy my own copy to use as a reference. This book is a must read for those who need a guidebook on what to do. She opens your eyes to the schemes and shrewdness of the devil. I enjoyed reading the situations they were in since you can be prepared for what happens when you are doing the work of the true and living God. Her book explains the works of the devil and what he does to hinders Christians and the church. We need to be equipped in order to fight. We need to take the time to understand the schemes the devil uses.

1 of 1 people found the following review helpful.
I thought I knew a lot growing up as a ...
By Tod K.
I thought I knew a lot growing up as a Christian, but WOW, did now know the battles going on in the Spirit world that we don't see. Makes me very, Very thankfull that I have Jesus Christ on my side ..... every minute !

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• Sales Rank: #2016288 in Books
• Published on: 1977
• Binding: Hardcover

Most helpful customer reviews

1 of 2 people found the following review helpful.
wonderful book, but more series missing
By Kathrin
This big book, which was later published in several volumes was written by Sawan Singhs disciple "Kirpal Singh". He wanted it to be published under his masters name, but when Sawan Singh insisted, Kirpals ghost-writer name "Jamal" was added.

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